©2024 by the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. All rights reserved.
No part of this document may be produced in any form without written permission of the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc.
ABC prides itself on being the premier accrediting body in the orthotic, prosthetic and pedorthic professions and feels that our survey process and team of surveyors are the best. We believe the best central fabrication businesses will achieve this accreditation as a demonstration of their dedication to best business practices and the provision of quality items/devices.
ABC employs a team of trained and qualified surveyors who will conduct your survey. Their role is to review the information presented and clarify, observe and verify the data that supports your compliance with the applicable standards.
During your onsite survey, your surveyor will discuss with your facility representative any area where standards are not fully met and he or she will provide best practice suggestions to help your facility achieve optimum performance. ABC surveyors are trained to be minimally intrusive throughout the survey in order to reduce interruptions to your business operations.
All surveyors must disclose to ABC any potential conflict of interest with you or your facility before they are assigned to conduct your survey. You may also notify ABC of a potential conflict of interest with any of our surveyors by submitting a letter with your application or by emailing ABC staff. Any surveyor with a confirmed conflict will not conduct your survey.
Surveyors are unavailable once your onsite survey is completed. ABC will not provide the surveyor’s personal contact information, including address, phone number or email. If you wish to send correspondence to your surveyor, please mail:
ABC Attn: Facility Accreditation 330 John Carlyle St., Suite 210 Alexandria, VA 22314
An initial onsite accreditation survey will be used to determine if you have met the accreditation standards. We recommend that you use the PreApplication Checklist provided in this publication to help ensure that you are prepared for the survey.
If your facility experiences significant changes, such as a location move or change of ownership, you will be required to undergo a resurvey. Resurveys will also be required if the surveyor is denied access to the facility. To begin the resurvey process, you must submit a new application along with the appropriate fees.
If any deficiencies were found during your survey, you may be required to submit a Corrective Action Plan (CAP) outlining how you corrected these deficiencies. A verification survey is sometimes required to ensure that the corrections detailed in your CAP have been implemented. During this survey, the surveyor will confirm that any deficiencies from your initial survey have been rectified and that any items documented in your corrective action plan have been completed. ABC will inform you in writing if we require a verification survey. You will be responsible for any fees associated with a verification survey.
On occasion, ABC will randomly conduct a quality control survey to determine consistency among ABC accredited locations and evaluate surveyor performance. We appreciate your cooperation if this occurs at your facility. In addition, we reserve the right to conduct a quality control survey to determine ongoing compliance with ABC standards. These surveys are random and unannounced and may be initiated in response to complaints. There is no charge to the facility for quality control surveys.
When your surveyor arrives at your facility, he or she will identify that they are from ABC and will present you with their photo identification badge. Make sure the individual’s badge is valid and from ABC. If not, do not allow the individual into your facility and call ABC.
Initial Interview: You’ll have a brief interview with your surveyor.
You can expect the surveyor to:
The Survey: To verify that you have met the requirements of ABC’s Central Fabrication Standards, your surveyor will look at and focus on the following items and areas:
By applying for accreditation, you authorize ABC and its surveyors access to all records (including personnel, financial management, risk management, operational review, quality assurance and quality improvement) necessary to determine your facility’s degree of compliance with the ABC standards. Your surveyor will also conduct staff interviews and may examine other areas as they relate to the standards. ABC and its surveyors comply with all HIPAA, privacy and confidentiality requirements.
Closing Interview: After your survey has been completed, your surveyor will brief you on their findings and make any suggestions for overall improvement. During the closing interview please keep in mind:
Surveyors submit their initial reports to ABC. All results are validated and finalized by ABC Facility Accreditation staff. Finalized results will be mailed to you two to four weeks after your survey. Any questions regarding accreditation status should be directed to ABC.
Your survey report and decision letter will indicate if you are Compliant, Partially Compliant or Non-Compliant with each standard. Standards where you were found to be Partially Compliant or Non-Compliant will include comments to assist you in taking corrective action to meet the standard. If deficiencies are found, you may need to submit a Corrective Action Plan (CAP.) If your facility meets all of the accreditation criteria, ABC will award you accreditation.