©2024 by the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. All rights reserved.
No part of this document may be produced in any form without written permission of the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc.
The Quality Assurance Standards address how an organization tracks and evaluates organizational strengths and weaknesses and implements improvements to the business operations. You must dedicate adequate resources to create and administer a quality assurance program designed to monitor and evaluate services, pursue opportunities to improve those services and resolve any identified problems.
There is a written quality assurance program, which is an ongoing process to monitor and evaluate the quality of the services provided.
Tip–Quality Assurance Program
As part of your written program, you must monitor and evaluate the quality of your services, pursue opportunities to improve those services and resolve any identified problems. The effectiveness of the action you take must be documented and assessed.
The business collects and measures data to evaluate the frequency of fabrication errors.
You need to collect fabrication error data and analyze trends such as the use of incorrect materials or components, training deficiencies and/or waste loss. This analysis needs to be written and maintained in an appropriate file.
The business collects and measures data to evaluate the frequency of shipping and billing errors.
Tip–Shipping and Billing Errors
By collecting and analyzing shipping and billing error data, you will be able to recognize trends and make corrections. This analysis needs to be written and maintained in an appropriate file.
The business seeks and documents input from employees when assessing the quality of its operations.
Tip–Staff Input on Quality Business Operations
This input can be sought through staff meetings, surveys and/or interviews. All resulting input needs to be documented and maintained in an appropriate file.
When an opportunity to improve is identified, corrective/preventative action is taken and documented.
After collecting information that leads to an opportunity for improvement, the next step should be to implement and document changes to your methods and procedures.