Contents
- Who We Are
- Central Fabrication Accreditation at a Glance
- Eligibility Criteria
- Application Information
- Accreditation Survey Process
- The Onsite Survey
- Accreditation Decisions
- Accreditation Fees
- Maintaining Accreditation
- Accreditation Standards and Compliance Tips
- Organization (OG)
- Business Records (BR)
- Record Keeping (RK)
- Human Resources (HR)
- Warranty and Recall (WR)
- Safety and Equipment (SE)
- Quality Assurance (QA)
- Customer Satisfaction (CS)
- Resources and Links
- Pre-Application Checklist
- Onsite Survey Checklist
©2024 by the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. All rights reserved.
No part of this document may be produced in any form without written permission of the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc.
Central Fabrication Accreditation Guide
October 2023
Quality Assurance (QA)
The Quality Assurance Standards address how an organization tracks and evaluates organizational strengths and weaknesses and implements improvements to the business operations. You must dedicate adequate resources to create and administer a quality assurance program designed to monitor and evaluate services, pursue opportunities to improve those services and resolve any identified problems.
QA1
There is a written quality assurance program, which is an ongoing process to monitor and evaluate the quality of the services provided.
Tip–Quality Assurance Program
As part of your written program, you must monitor and evaluate the quality of your services, pursue opportunities to improve those services and resolve any identified problems. The effectiveness of the action you take must be documented and assessed.
QA2
The business collects and measures data to evaluate the frequency of fabrication errors.
Tip–Fabrication Errors
You need to collect fabrication error data and analyze trends such as the use of incorrect materials or components, training deficiencies and/or waste loss. This analysis needs to be written and maintained in an appropriate file.
QA3
The business collects and measures data to evaluate the frequency of shipping and billing errors.
Tip–Shipping and Billing Errors
By collecting and analyzing shipping and billing error data, you will be able to recognize trends and make corrections. This analysis needs to be written and maintained in an appropriate file.
QA4
The business seeks and documents input from employees when assessing the quality of its operations.
Tip–Staff Input on Quality Business Operations
This input can be sought through staff meetings, surveys and/or interviews. All resulting input needs to be documented and maintained in an appropriate file.
QA5
When an opportunity to improve is identified, corrective/preventative action is taken and documented.
Tip–Corrective/Preventative Action
After collecting information that leads to an opportunity for improvement, the next step should be to implement and document changes to your methods and procedures.
