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October 2023
The Business Records Standards address the establishment of policies and procedures related to business operations. You must have in place written policies that address your standard operating procedures and how you manage revenues and expenses on an ongoing basis. Your policies must include how records are backed-up and how those records are recovered in a disaster. You must also demonstrate that appropriate measures have been taken to secure all records and permit prompt retrieval of information.
The business establishes and documents written policies and procedures that address business operations.
Tip–Business Operations
Your policies and procedures must be available to staff. Examples may include, but are not limited to, standard operating procedures and employee handbooks.
The business manages revenues and expenses on an ongoing basis according to generally accepted accounting principles.
Tip–Managing Revenues and Expenses
The following are examples of compliance:
Business records are secure and permit prompt retrieval of information.
Tip–Information Access
You must have a secure and quickly accessible system for retrieving account, customer and purchasing information.
The business complies with the appropriate provisions and requirements of the Healthcare Insurance Portability and Accountability Act (HIPAA).
Tip–HIPAA
You should be knowledgeable of the many sections of HIPAA and its applicability to your business. Examples of compliance include:
Customer and production records are reasonably protected from all risks and appropriate measures are taken to maintain backups of customer data.
Tip–Record Protection
You must have written policies in place protecting your records from all risks such as theft, fire and/or natural disasters. Your policies must include how you successfully and efficiently back-up your records and how you would recover those records in the event of a disaster or theft.